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Service Instructions

When shipping, pack your meter securely. Fill out and enclose a copy of our Repair Form, which includes your contact information and a brief description of the problem.
There is no need to call us for a Return Authorization Number, if you are within the U.S. Customers outside the U.S. must contact us for more specific instructions prior to returning a meter. See address at bottom of this text.
If you believe the meter is under warranty, please provide the original sales slip or invoice.
Ship via UPS, Express Mail, Priority Mail, or any overnight courier who provides prompt service. Do not use standard parcel post.
Insure your instrument for its full value and ship prepaid. We are not responsible for damage in transit
We do not accept COD shipments, or cover any incoming freight or duty charges on returned merchandise.
Turnaround time on repairs is approximately two weeks.

 

Send all Repairs To

Attn: Service Department
Delmhorst Instrument Co.
51 Indian Lane East
Towaco, NJ 07082

 

Terms

Non-warranty repairs will be returned via UPS. To pay by credit card, include the card number, name as it appears on the card, billing address, expiration date, and 3-digit security with your repair. We accept Visa/MasterCard and American Express.
Warranty repairs will be returned at no charge if shipped within the U.S. via UPS Ground Service. Freight charges for expedited services (i.e., Federal Express, UPS/2Day, UPS/1 Day, etc.) are the customer's responsibility and will be charged, as per the above terms.
We will call you with an estimate if you specifically request one, or if we determine that the meter may be too costly to repair.

Return Policy

Our aim is for you to be 100% satisfied with your Delmhorst meter. If you are not completely satisfied, products in brand new condition may be returned for exchange or refund (minus shipping and handling) within 30 days of purchase. All packaging materials and accessories must be in new condition. Used or damaged equipment will be subject to a restocking fee, to be determined after inspection.

If returning a product, please include a receipt or other proof of purchase, and a detailed explanation regarding the reason for return. Customers in the US should follow instructions per the Return Form under the Support section of our website. International customers should contact us at info@delmhorst.com for instructions. Your refund or exchange will be processed once your returned product is received, inspected and approved for refund or exchange.

Credits may take up to 14 days to process.