REGULATORY

Service Instructions

When shipping, pack your meter securely. Fill out and enclose a copy of our Repair Form, which includes your contact information and a brief description of the problem.
There is no need to call us for a Return Authorization Number, if you are within the U.S. Customers outside the U.S. must contact us for more specific instructions prior to returning a meter. See address at bottom of this text.
If you believe the meter is under warranty, please provide the original sales slip or invoice.
Ship via UPS, Express Mail, Priority Mail, or any overnight courier who provides prompt service. Do not use standard parcel post.
Insure your instrument for its full value and ship prepaid. We are not responsible for damage in transit
We do not accept COD shipments, or cover any incoming freight or duty charges on returned merchandise.
Turnaround time on repairs is approximately two weeks.

 

Send all Repairs To

Attn: Service Department
Delmhorst Instrument Co.
51 Indian Lane East
Towaco, NJ 07082

 

Terms

Non-warranty repairs will be returned via UPS. To pay by credit card, include the card number, name as it appears on the card, billing address, expiration date, and 3-digit security with your repair. We accept Visa/MasterCard and American Express.
Warranty repairs will be returned at no charge if shipped within the U.S. via UPS Ground Service. Freight charges for expedited services (i.e., Federal Express, UPS/2Day, UPS/1 Day, etc.) are the customer's responsibility and will be charged, as per the above terms.
We will call you with an estimate if you specifically request one, or if we determine that the meter may be too costly to repair.

DECLARATION OF CONFORMITY 

Manufacturer's Name:               

Delmhorst Instrument Co. 

Manufacturer's Address:        

51 Indian Lane East, Towaco, NJ 07082   USA 

Council Directive(s):                   2004/108/EC - Meets EMC Directive 

2006/95/EC - Not required. Voltage used or generated is not within scope of Low Voltage Directive 

2015/963 - amending Annex II to Directive 2011/65/EU 

 

Standard(s) to which Conformity is declared :                                         

EN 61326-1:2013 - Product Family Standard Immunity - Electrical equipment for measurement, control and laboratory use - EMC requirements - Part 1: General Requirements 

EN 301 489-1:2019-11 - Product Family Standard Emissions - Electromagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirements; Harmonized Standard covering the essential requirements of article 3.1(b) of Directive 2014/53/EU and the essential requirements of artic 

FCC Part 15 Class B, EN 55011:2016/A11:2020, EN 301 489-1:2019-11, -17:2019-12 – Radiated Emissions 

EN 61000-4-2:2009, IEC 61000-4-2:2008 - Basic test standard – Electrostatic Discharge Immunity 

EN 61000-4-3:2006: +A1:2008 + A2:2010, IEC 61000-4-3:2006 + A1:2007 + A2:2010 - Basic test standard – Radiated Electromagnetic Field Immunity 

EN 61000-4-8:2010, IEC 61000-4-8:2009 - Basic test standard – Power Frequency Magnetic Field Immunity Test 

J55011:2015 – Radiated Emissions 

 

Type of Product :                         

Wood Moisture Meter  

Model No.                                      

 Navigator BDX-30 and equivalent meters (BDX-20, JX-30, JX-20, FX-30, FX-20, CX-30, CX-20, PX-30, PX-20, JLX-30) 

 

Note to end customers: 

The membrane button used in the Delmhorst meters contains the following chemical content: 

image001unnamed-1

Please follow the above recycling guide for proper disposal instructions.

The order should be

  1. Declaration of conformity
  2. WEEE recycling manual
  3. Note to end customers