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Service
For Your Meter
- Before
sending in your meter we recommend you give one of our trained
technicians a call. Many times troubleshooting can be taken
care of over the phone. Call us at 877-DELMHORST.
- When shipping, pack
your meter securely. Fill out and enclose a copy of our Repair/Return Data Sheet which includes your contact information and a brief description of the problem.
- There
is no need to call us for a Return Authorization Number
if you are within the U.S. Customers outside the U.S. must
contact us for more specific instructions prior to returning
a meter. See address at bottom of this text.
- If you believe the meter is under warranty, please
provide the original sales slip or invoice.
- Ship
via UPS, Express Mail, Priority Mail, or any overnight courier
who provides prompt service. Do not use standard parcel
post.
-
Insure your instrument for its full value and ship prepaid.
We are not responsible for damage in transit.
- We
do not accept COD shipments or cover any incoming freight
or duty charges on returned merchandise
- Turnaround
time on repairs is approximately two weeks.
Send
All Returns To
Attn:
Service Department
Delmhorst Instrument Co.
51
Indian Lane East
Towaco,
NJ 07082
Terms
- Non-warranty
repairs will be returned via UPS. To pay by credit card, include the card
number, name as it appears on the card, billing address, expiration date,
and 3-digit security with your repair. We accept Visa/MasterCard and
American Express.
- Warranty
repairs will be returned at no charge if shipped within
the U.S. via UPS Ground Service. Freight charges for expedited
services (i.e., Federal Express, UPS/2Day, UPS/1 Day, etc.)
are the customer's responsibility and will be charged as
per the above terms.
- We
will call you with an estimate if you specifically request
one, or if we determine that the meter may be too costly
to repair.
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