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Service
For Your Meter
- Before
sending in your meter we recommend you give one of our trained
technicians a call. Many times troubleshooting can be taken
care of over the phone. Call us at 877-DELMHORST.
- When shipping, pack
your meter securely. Fill out and enclose a copy of our Repair/Return Data Sheet which includes your contact information and a brief description of the problem.
- There
is no need to call us for a Return Authorization Number
if you are within the U.S. Customers outside the U.S. must
contact us for more specific instructions prior to returning
a meter. See address at bottom of this text.
- If you believe the meter is under warranty, please
provide the original sales slip or invoice.
- Ship
via UPS, Express Mail, Priority Mail, or any overnight courier
who provides prompt service. Do not use standard parcel
post.
-
Insure your instrument for its full value and ship prepaid.
We are not responsible for damage in transit.
- We
do not accept COD shipments or cover any incoming freight
or duty charges on returned merchandise
- Turnaround
time on repairs is approximately two weeks.
Send
All Returns To
Attn:
Service Department
Delmhorst Instrument Co.
51
Indian Lane East
Towaco,
NJ 07082
Terms
- Non-warranty
repairs will be returned via UPS/COD unless you have already
established other payment terms. There is no COD service
outside the U.S. To pay by credit card, include the card
number and expiration date with your repair. We accept VISA/MASTERCARD
& AMERICAN EXPRESS.
- Warranty
repairs will be returned at no charge if shipped within
the U.S. via UPS Ground Service. Freight charges for expedited
services (i.e., Federal Express, UPS/2Day, UPS/1 Day, etc.)
are the customer's responsibility and will be charged as
per the above terms.
- We
will call you with an estimate if you specifically request
one, or if we determine that the meter may be too costly
to repair.
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