Returns, Service & Warranty

Servicing Your Meter

  • Before sending in your meter, we recommend you give one of our trained technicians a call. Many times troubleshooting can be taken care of over the phone. Call us at 877-DELMHORST.
Download the eBook, What is the key to Accuracy?

Returns

  • When shipping, pack your meter securely. Fill out and enclose a copy of our Return Form, which includes your contact information and a brief description of the problem.
  • There is no need to call us for a Return Authorization Number, if you are within the U.S. Customers outside the U.S. must contact us for more specific instructions prior to returning a meter. See address at bottom of this text.
  • If you believe the meter is under warranty, please provide the original sales slip or invoice.
  • Ship via UPS, Express Mail, Priority Mail, or any overnight courier who provides prompt service. Do not use standard parcel post.
  • Insure your instrument for its full value and ship prepaid. We are not responsible for damage in transit.
  • We do not accept COD shipments, or cover any incoming freight or duty charges on returned merchandise.
  • Turnaround time on repairs is approximately two weeks.

Send All Returns To

Attn: Service Department
Delmhorst Instrument Co.
51 Indian Lane East
Towaco, NJ 07082

Terms

  • Non-warranty repairs will be returned via UPS. To pay by credit card, include the card number, name as it appears on the card, billing address, expiration date, and 3-digit security with your repair. We accept Visa/MasterCard and American Express.
  • Warranty repairs will be returned at no charge if shipped within the U.S. via UPS Ground Service. Freight charges for expedited services (i.e., Federal Express, UPS/2Day, UPS/1 Day, etc.) are the customer's responsibility and will be charged, as per the above terms.
  • We will call you with an estimate if you specifically request one, or if we determine that the meter may be too costly to repair.

Warranty

Delmhorst Instrument Co., referred to hereafter as Delmhorst, guarantees moisture meters for one year from date of purchase and any optional electrodes against defects in material or workmanship for 90 days. If, within the warranty period of the moisture meter, you find any defect in material or workmanship, return the meter using the Return Form. This warranty does not cover abuse, alteration, misuse, damage during shipment, improper service, or unauthorized or unreasonable use of the meter or electrodes. This warranty does not cover batteries, pin assemblies, or pins. If the meter or any optional electrodes have been tampered with, the warranty shall be void. At our option, we may replace or repair the meter.

Delmhorst shall not be liable for incidental or consequential damages for the breach of any express or implied warranty with respect to this product or its calibration. With proper care and maintenance, the meter should stay in calibration; follow the instructions in Servicing Your Meter section.

UNDER NO CIRCUMSTANCES SHALL DELMHORST BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR DOWNTIME ARISING OUT OF OR RELATED IN ANY RESPECT TO ITS METERS OR ELECTRODES AND NO OTHER WARRANTY, WRITTEN, ORAL OR IMPLIED, APPLIES. DELMHORST SHALL IN NO EVENT BE LIABLE FOR ANY BREACH OF WARRANTY OR DEFECT IN THIS PRODUCT THAT EXCEEDS THE AMOUNT OF PURCHASE OF THIS PRODUCT.

The express warranty set forth above constitutes the entire warranty with respect to Delmhorst meters and electrodes, and no other warranty, written, oral, or implied, applies. This warranty is personal to the customer purchasing the product and is not transferable.