- Before sending in your meter, we recommend you give one of our trained technicians a call. Many times troubleshooting can be taken care of over the phone. Call us at 877-DELMHORST.
- When shipping, pack your meter securely. Fill out and enclose a copy of our Return Form,which includes your contact information and a brief description of the problem.
- There is no need to call us for a Return Authorization Number, if you are within the U.S. Customers outside the U.S. must contact us for more specific instructions prior to returning a meter. See address at bottom of this text.
- If you believe the meter is under warranty, please provide the original sales slip or invoice.
- Ship via UPS, Express Mail, Priority Mail, or any overnight courier who provides prompt service. Do not use standard parcel post.
- Insure your instrument for its full value and ship prepaid. We are not responsible for damage in transit.
- We do not accept COD shipments, or cover any incoming freight or duty charges on returned merchandise.
- Turnaround time on repairs is approximately two weeks.
Send All Returns To
Attn: Service Department
Delmhorst Instrument Co.
51 Indian Lane East
Towaco, NJ 07082
Terms
- Non-warranty repairs will be returned via UPS. To pay by credit card, include the card number, name as it appears on the card, billing address, expiration date, and 3-digit security with your repair. We accept Visa/MasterCard and American Express.
- Warranty repairs will be returned at no charge if shipped within the U.S. via UPS Ground Service. Freight charges for expedited services (i.e., Federal Express, UPS/2Day, UPS/1 Day, etc.) are the customer's responsibility and will be charged, as per the above terms.
- We will call you with an estimate if you specifically request one, or if we determine that the meter may be too costly to repair.